Great Customer Experience Strategies (GCES) encompass all customer touchpoints across the organization. From product or service awareness and discovery, to employee interaction and negotiation, to the purchase and use of products or services, customers use their experience to sum up and gauge their satisfaction level which can result to either customer loyalty or disgust. This learning session aims to equip participants with the skills to understand your clients’ needs, to come across as reputable and trustworthy professionals, and to deliver excellent service to your clients so as to retain them as highly delighted customers.
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