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Metro Manila
Developing Customer Service  Excellence for Peak Performance,Metro Manila
Developing Customer Service  Excellence for Peak Performance,Metro Manila

Developing Customer Service Excellence for Peak Performance

Event ended

08:00 Wed 11 Sep 2019

More info

The specific objectives of this unique fun-filled learning experience are:

To exceed and not just meet the expectations of your customers;
To change your point of view of your customers; and
Learn how to WOW you customers.

LEARNING SESSION OUTLINE

Session 1: Johari Window

Are yout Selfe Aware?
Awareness Questions
Practicing Self awareness
Session 2: Heart of your Sales Career

Ask the Right Questions?
Be a Product Expert
Maintain Positive Customer Contact
Treat Every Customer as an Opportunity
Believe in Your Product
Respectfully Handle Questions
Think Like Buyer and Seller
Session 3: Types of Personalities

4 Business Personalities/How to Deal with them?
Customer Expectations
Qualities Required
Session 4: Types of Customers

Internal and External
Video
 Positive in the Workplace
Inference
 Reading Between the Lines
 Facial Expressions
 Different Body Language
Dimensions of Quality Customer Service
 Your Best and Worst CS Experience
 Factors of Poor CS
 Superior CS
How to Treat Your Customers (Mindsets)
Session 5: Handling Difficult Customers

Basic Principles of Communication
Listening is a Vital Sales Tools
Fundamentals of Delivering Excellent CS

Event ended

08:00 Wed 11 Sep 2019